Job Description
Job Description
Title: Salesforce Technical Lead (Service Cloud & OmniStudio)
Description: STG is a fast-growing Digital Transformation services company providing Fortune 500 companies with Digital Transformation, Mobility, Analytics and Cloud Integration services in both information technology and engineering product lines. STG has a 98% repeat business rate from existing clients and have achieved industry awards and recognition for our services.
Responsibilities:
- Technical Delivery: Lead the design, development, and maintenance of robust solutions within Salesforce Service Cloud and Automotive Cloud. Own the technical delivery lifecycle, ensuring code quality, scalability, and performance.
- OmniStudio Architecture: Architect and deliver the implementation of complex business processes using OmniStudio.
- Guide the team in developing reusable FlexCards, OmniScripts, DataRaptors, and Integration Procedures to enhance customer interaction processes.
- Integration: Deliver scalable integration patterns to enable real-time, event-driven data synchronization between Salesforce and enterprise financial systems (leveraging GCP native tools or similar middleware).
- Mentorship & Standards : Establish and enforce best practices, coding standards, and comprehensive documentation. Conduct code reviews and mentor developers to foster technical growth within the team.
- Stakeholder Collaboration: Collaborate closely with Product Owners, engineering and architecture stakeholders to translate complex requirements into technical specifications, ensuring alignment across CRM, marketing, and integration platforms.
Required Qualification:
- Deep Salesforce Platform Expertise: Expert-level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge).
- Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.
- OmniStudio Specialization: Strong architectural background in OmniStudio (formerly Vlocity).
- Proven ability to design complex, guided user experiences and high-performance data integration layers using OmniStudio tools.
- Data & Integration: Extensive experience designing enterprise-grade data models and managing secure API integrations (REST/SOAP) in a large-scale environment.
Experience Preferred:
- Experience in Automotive Cloud or the Financial Services industry (specifically Captive Finance/Lending).
- Cloud Integrations: Experience with Google Cloud Platform (GCP) native services (Cloud Functions, Pub/Sub) or similar serverless technologies for integration.
- Salesforce Certified OmniStudio Developer/Consultant.
- Salesforce Certified System or Application Architect. Salesforce Certified Service Cloud Consultant.
Salesforce Technical Lead (Service Cloud & OmniStudio) position is based at Dearborn, Michigan. A great opportunity to experience the corporate environment leading personal career growth.
- Resume Submittal Instructions: Interested/qualified candidates should email their word formatted resumes to Ms. Shweta Huria at Shweta.huria@stgit.com and/or contact at 248.220.6725. In the subject line of the email please include: First and Last Name (Salesforce Technical Lead (Service Cloud & OmniStudio))
- For more information about STG, please visit us at
Job Tags