Job Description

Job Description

Title: Salesforce Technical Lead (Service Cloud & OmniStudio)

Description: STG is a fast-growing Digital Transformation services company providing Fortune 500 companies with Digital Transformation, Mobility, Analytics and Cloud Integration services in both information technology and engineering product lines. STG has a 98% repeat business rate from existing clients and have achieved industry awards and recognition for our services.

Responsibilities:

• Technical Delivery: Lead the design, development, and maintenance of robust solutions within Salesforce Service Cloud and Automotive Cloud. Own the technical delivery lifecycle, ensuring code quality, scalability, and performance.
• OmniStudio Architecture: Architect and deliver the implementation of complex business processes using OmniStudio.
• Guide the team in developing reusable FlexCards, OmniScripts, DataRaptors, and Integration Procedures to enhance customer interaction processes.
• Integration: Deliver scalable integration patterns to enable real-time, event-driven data synchronization between Salesforce and enterprise financial systems (leveraging GCP native tools or similar middleware).
• Mentorship & Standards : Establish and enforce best practices, coding standards, and comprehensive documentation. Conduct code reviews and mentor developers to foster technical growth within the team.
• Stakeholder Collaboration: Collaborate closely with Product Owners, engineering and architecture stakeholders to translate complex requirements into technical specifications, ensuring alignment across CRM, marketing, and integration platforms.

Required Qualification:

• Deep Salesforce Platform Expertise: Expert-level mastery of Service Cloud (Case Management, Console, Entitlements, Knowledge).
• Deep understanding of the Salesforce platform core, including Apex, Visualforce, Lightning Web Components (LWC), and asynchronous processing.
• OmniStudio Specialization: Strong architectural background in OmniStudio (formerly Vlocity).
• Proven ability to design complex, guided user experiences and high-performance data integration layers using OmniStudio tools.
• Data & Integration: Extensive experience designing enterprise-grade data models and managing secure API integrations (REST/SOAP) in a large-scale environment.

Experience Preferred:

• Experience in Automotive Cloud or the Financial Services industry (specifically Captive Finance/Lending).
• Cloud Integrations: Experience with Google Cloud Platform (GCP) native services (Cloud Functions, Pub/Sub) or similar serverless technologies for integration.
• Salesforce Certified OmniStudio Developer/Consultant.
• Salesforce Certified System or Application Architect. Salesforce Certified Service Cloud Consultant.

Salesforce Technical Lead (Service Cloud & OmniStudio) position is based at Dearborn, Michigan. A great opportunity to experience the corporate environment leading personal career growth.

• Resume Submittal Instructions: Interested/qualified candidates should email their word formatted resumes to Ms. Shweta Huria at Shweta.huria@stgit.com and/or contact at 248.220.6725. In the subject line of the email please include: First and Last Name (Salesforce Technical Lead (Service Cloud & OmniStudio))
• For more information about STG, please visit us at

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