Job Description

Job Description

We’re seeking an office-based International Move Manager to join a top-tier relocation company in Dulles, VA. This role is crucial in managing overseas moves for private and corporate clients, ensuring seamless door-to-door service worldwide. Ideal for relocation professionals experienced in coordinating international household goods shipments.

Key Responsibilities:

• Coordinate international moves for private individuals and corporate assignees.
• Act as the central point of contact for clients from pre-move planning through final delivery.
• Prepare and manage international shipping documentation including customs, import/export forms, and insurance.
• Liaise with global partners, freight forwarders, and destination agents.
• Arrange packing, shipping, air/ocean freight, storage, and delivery services.
• Monitor shipment status and proactively update clients on progress.
• Ensure all services comply with international regulations and client requirements.
• Manage move budgets and provide detailed cost estimates.
• Resolve client queries, delays, or claims professionally and promptly.
• Maintain detailed records in move management and CRM systems.
• Collaborate with internal teams to ensure high-quality service delivery.
• Conduct post-move client feedback follow-ups and implement improvements.

Key Skills & Experience:

• Proven experience coordinating international household goods relocations.
• Knowledge of customs procedures, global shipping, and compliance.
• Strong communication and relationship management skills.
• Ability to handle complex logistics across time zones and regions.
• Proficiency in move management and CRM systems.
• Highly organised with strong problem-solving capabilities.

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