Job Description

Our client is a lean and innovative start-up with a steam-based technology device transforming how hospitality and food & beverage services are delivered. They are now hiring a Customer Success Manager to support its expanding U.S. operations. This is a high-impact, relationship-focused role ideal for someone who understands the world of hospitality operations and enjoys driving measurable impact across client accounts. The role is based in Miami with a hybrid schedule (2–3 days in-office and regular travel to client sites, with remote flexibility).

About the Role

In this role, you will serve as the main point of contact for hospitality clients using the company’s food & beverage platform. Your focus will be on account health, engagement, and client success - providing ongoing support, sales insights, and training tailored to each location (such as hotels, restaurants and bars, and other venues looking for an innovative food solution). You’ll collaborate cross-functionally with sales, product, and culinary teams, helping hospitality clients improve adoption, performance, and satisfaction.

Key Responsibilities

• Manage and grow relationships with hospitality accounts using the platform
• Provide training, creative sales ideas, and tailored guidance to on-site teams
• Drive usage, sales performance, and satisfaction across multiple locations
• Collaborate with internal teams to deliver best-in-class customer experience
• Monitor account health and proactively resolve issues
• Gather and share client feedback to improve product and service delivery
• Travel regularly to client sites to support activations and refresh training

Who You Are

• 5+ years of experience in the hospitality industry, ideally in F&B leadership (e.g., F&B Manager, Hotel Restaurant or Bar Manager, or Operations Manager)
• Strong communicator and relationship-builder who can earn trust across all levels
• Commercially minded with a passion for helping clients grow
• Thrives in fast-paced environments and adapts quickly
• Comfortable using CRM tools, dashboards, and virtual collaboration tools
• Fluent in English; additional languages a plus
• Willing and able to travel as part of your weekly schedule

Why Join

• Join a company at the forefront of redefining how F&B is delivered in the hospitality sector
• Work with a passionate and collaborative team in a lean and agile start-up
• Make a measurable difference in client success and satisfaction
• Enjoy flexibility, autonomy, and a supportive, growth-oriented culture

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